The Sole Mine operates the site www.thesolemine.com to provide services including shoe restorations,
shoe customs, detailed shoe cleaning, shoe sales and sneaker news distribution.
The Sole Mine is committed to protecting users' privacy and addressing potential privacy concerns. The
following information has been posted to help you, the consumer, understand what private information we
collect and how your information is used.

Types of private information collected
To best serve your needs, we collect the following types of information when you visit
www.thesolemine.com

Personal information
We collect the following personal information from our users for orders placed:
(Name, Address, Phone number, Email address and payment/billing information)
You can always choose to provide less information. However, omitting some of this personal information
may limit your ability to access all of the benefits of our website and services. For example, we will not be
able to process transactions without payment information and a billing address, or ship goods without your
name and mailing address.

Automatically collected information
We automatically collect data on how our users visit www.thesolemine.com, such as your IP address,
location, browser, browser language, operating system, device identifiers, and cookies.
Our website currently uses cookies to enhance its functionality. You may disable cookies in your web
browser, but this may limit your ability to access www.thesolemine.com

Social media information
If you've linked your The Sole Mine account with a social media account, we also collect information social
media networks give us. Depending on the social media network, this can include your username, name,
email address, friends list, and more. In addition, we collect demographic data when users interact with The
Sole Mine social media accounts.

Policy on collecting sensitive personal information
The Sole Mine does not gather any of your sensitive personal information, such as your social security
number, driver's license number, race, ethnicity, religion, health metrics, political associations, or details on
your criminal background.

How the information collected is used
We only use your personal information to help you utilize everything The Sole Mine has to offer. This
includes:
• Creating and maintaining an account with us
• Completing your transactions
• Shipping your purchases and restorations
• Fulfilling customer service requests
• Communicating our sales and promotions
• Contacting you regarding updates to our company policies
• Making all of The Sole Mine's services available to you in a convenient manner
• Providing advertisements that are relevant to you as you visit www.thesolemine.com
• Evaluating analytics to see how our customers engage with www.thesolemine.com

Length of time personal information is stored
We may store your personal information for an extended period of time, depending on how we need to use
the information. For example, we'll keep your email address and name on file as long as you have an
account with us (unless you request deletion). In addition, we may need to keep your billing information on
file for an extended period of time to maintain our internal transaction records.

Who the information is shared with
We may share your information with third parties, but only those affiliates that The Sole Mine has fully
vetted and created a partnership with. For more information about our affiliates, please visit this link.
The only reason we will ever share your information with affiliates is for the following purposes: processing
transactions, fulfilling orders, measuring marketing and advertising performance, providing customer service
and issuing email and text message communications.

Information Security
We do our best to keep your private information secure and safe. Most of your personal information is
encrypted and is therefore protected from being accessed by outside users. However, data leaks and
malicious attacks do happen. Please understand that while we do our best to protect your data, providing
your personal information is at your own risk.

Ability to decline to provide personal information
You can, of course, decline to disclosure your personal information to us. However, the failure to provide us
with pertinent information may limit your ability to fully benefit from The Sole Mine and all of its offerings.
Remember, we only ask for personal information that can help us fully provide our services to our
customers.

Additional questions
If you have questions regarding this privacy policy, feel free to contact us at info@thesolemine.com. A The
Sole Mine representative will respond to your privacy policy questions as soon as possible.

Policy update
This privacy policy was last updated on May 22nd, 2023. If we adjust the privacy policy, we will email all
account holders of this change and post the most recent update date here. Once posted, the new privacy
policy shall be effective immediately.

The Sole Mine