Shoes being shipped to The Sole Mine are commissioned to be restored.

All shoes will be worked on one at a time to ensure proper care and attention to detail is dedicated to each order.

Not all shoes will yield deadstock results but we will always attempt to restore to the best of our abilities ensuring a beautiful before and after comparison.

If your shoes have been worked on outside of general washing, please mention it.  A fee for additional labor will be required for shoes that require cleaning of prior restorations without prior mention during booking.

For work to begin on your shoes, full payment is required. 

Please DO NOT ship the shoebox or accessories, they add to shipping costs and liability.  Only ship your shoes in a box of your choice.

We accept the following forms of payment: Visa, Mastercard, Amex, Paypal, Apple Pay, googlepay, cashapp, venmo and zelle for accepted invoices.

We give an estimated time of completion from the moment the shoe is in our hand.  We do not rush our work, so you will be notified if their is delay in anyway. Basic cleanings are 1-2 weeks, restorations are 2-4 weeks

There is a zero refund policy as labor and time are limited.  We pride ourselves for being a company dedicated to a positive work/life balance.

The Sole Mine is not responsible for any damages/issues during transit with a shipping company.  Issues will need to be addressed with the shipping company.